CHECK-IN/ CHECK OUT
The apartment is available from 3 p.m. on the day of arrival. On the day of departure, we ask you to vacate the apartment by 9:30 a.m.
Prices are per night exclusive tourist tax of 2.80 Euro per person / night from 15 years.
Thank you for your understanding that we do not accept pets.
For reservation, we ask for a deposit of 30% of the total amount by transfer to our bank account within 7 days. The receipt of the deposit confirms the booking. We will send you a payment and booking confirmation. In our house, the general terms and conditions apply to the hotel industry (AGBH).
Bookings for a stay until 30.06.2021 will be confirmed by us without a deposit and can be cancelled free of charge up to 7 days before the day of arrival. In case of cancellation in the last week before the day of arrival, we charge 80% of the apartment price.
Cancellations are annoying for you and for us, so we ask you to inform us in good time about a cancellation.
Free cancellation until 2 months before the arrival date. (We will keep a handling fee of 50,00 Euro.)
2 months to 1 month before arrival date we keep the deposit, there are no further costs for you.
1 month to 1 week before arrival 60% of the apartment price.
In the last week before arrival and no-show, 80% of the apartment price.
Valid for direct bookings via our website, our offer, by e-mail or telephone.
Information about Covid-19:
Due to the current situation, in case of a covid-19 prevented arrival due to travel warning or quarantine regulation of Austria and/or your country of origin, you can cancel free of charge until the day of arrival. We will gladly credit the deposit already paid for your next holiday with us or refund it to you on request.
For everything else, the above cancellation conditions apply. We recommend that you take out travel insurance to save yourself costs and hassle.
PAYMENT OF THE BILL
The payment of the bill is only possible in cash on site or by bank transfer until one week before departure. Credit and debit cards are not accepted. Thank you for your understanding.
Gabriele und Michael Stern
IBAN: AT92 3628 5000 0008 0986
We know from experience that, despite all the joy of a booked holiday, something can always come up at short notice and you cannot go on your well-deserved holiday because you fall ill yourself, Covid is tested positive or you have to go into quarantine because of a close relative.
The special Corona cover despite pandemic and at no extra charge can be found here in detail.
In order to avoid costs and trouble, we strongly recommend that you take out an insurance policy (cancellation and abort without deductible).
Here you can take out the insurance simply, quickly and online:
10 good reasons for your holiday in our Stern apartment:
What our guests say
Very nice apartment we have been going to for 8 years. The Stern family is always attentive and helpful. They also provide a wide range of information on events and activities in the Stubai Valley, so that it never gets boring even in bad weather. The quiet location is unbeatable, right on the cross-country ski run and close to the bus stop to the surrounding ski areas. The apartment is always in perfect condition and super clean. In short: you feel at home & we like to come back
Lu Kas at google